Frequently Asked Questions

[vc_section][vc_column width=”1/3″][like_sc_empty_space height_xl=”32″ height_lg=”” height_md=”” height_sm=”” height_ms=”32px” height_xs=”” id=”” class=”” css=””][like_sc_header type=”h3″ subheader=”” header=”If you need more help” style=”header-subheader” color=”default” subcolor=”main” align=”left” size=”default” transform=”default” shadow=”false” sr=”default” nl2br=”” href=”” icon=”” image=”” icon_type=”hidden” size_px=”” use_theme_fonts=”yes” google_fonts=”” id=”” class=”” css=””]How can we help you? If you need further assistance feel free to stop by our storefront, email us, or give us a shout!!!![like_sc_empty_space height_xl=”32″ height_lg=”” height_md=”” height_sm=”” height_ms=”32px” height_xs=”” id=”” class=”” css=””][like_sc_block_icon type=”ltx-icon-ht-right” header_type=”6″ icon-size=”sm” icon-color=”black” header-color=”default” bg-col=”transparent” layout=”layout-cols1″ align=”left” icons=”%5B%7B%22header%22%3A%22(631)%20615-2062%22%2C%22href%22%3A%22%23%22%2C%22icon_fontawesome%22%3A%22fas%20fa-phone-volume%22%7D%2C%7B%22header%22%3A%22Admin%40swolehousemeals.com%22%2C%22href%22%3A%22%23%22%2C%22icon_fontawesome%22%3A%22fas%20fa-envelope%22%7D%2C%7B%22header%22%3A%221759%20Middle%20Country%20Road%2C%20%5CnUnit%20F%20%5CnCentereach%2C%20NY%2C%2011720%22%2C%22icon_fontawesome%22%3A%22fas%20fa-location-arrow%22%7D%5D” id=”” class=”” css=”” icon-type=”circle”][vc_column width=”2/3″][vc_tta_accordion][vc_tta_section title=”How do your meal packages work?” tab_id=”1568282635582-254bfc81-ee9c”]Swolehouse Meals offers discounted prices based off of cart quantity, and is automatically adjusted as you add meals to your cart! The price table can be found on the top of the meal category that you have chosen.[/vc_tta_section][vc_tta_section title=”When can i expect delivery?” tab_id=”1568284227046-386cc7c0-717d”]Our delivery is setup for Sunday every week, (this is subject to change when holidays fall on a Sunday, then Saturday will be our delivery day on those rare occasions).

Our deliver drivers work the hours between 10am and 8pm. Deliveries can be made if you are not home. Your delivery driver will text you when your package has been delivered, so if you are not home you can make arrangements to have your meals brought into the house.[/vc_tta_section][vc_tta_section title=”What if I’m not home at the time of delivery?” tab_id=”1568284226766-7bb39ae6-4ed5″]The food can hold temperature for 3-4 hours outside if someone was not able to accept delivery. Orders are delivered in insulated boxes with ice packs. Your delivery driver will text you when your meals have been delivered so you can make arrangements to move your package into the house if you are not home.[/vc_tta_section][vc_tta_section title=”Can I return the product after purchase?” tab_id=”1568284226631-feb6af68-7330″]Unless there is a mistake to your order, we do not accept returns.[/vc_tta_section][vc_tta_section title=”What if I place my order after the deadline?” tab_id=”1568284226489-ec9522b4-13e2″]If you miss the deadline, you should place your order asap and then call our store to give us a heads up. Most orders will be process even if late, but that will depend on the volume of orders we have that week.[/vc_tta_section][vc_tta_section title=”What is your cancellation policy?” tab_id=”1568284226339-4e5e5c4a-5269″]Orders must be cancelled by Thursday before 11:59pm. If cancellation is past our deadline the customer is responsible for full payment.[/vc_tta_section][vc_tta_section title=”How do I store my meals?” tab_id=”1568284226196-3ccdbcf3-689a”]Swolehouse Meals are prepared the day prior to delivery to ensure freshness for the whole week.  Meals should be kept in the refrigerator for 3 days, any meals that will not be eaten within a 3 day period should be stored in the freezer to preserve freshness.[/vc_tta_section][vc_tta_section title=”What payment methods exist in your company?” tab_id=”1568284293268-17744cba-3217″]Upon checkout you will be able to pay with Apple Pay, Venmo, PayPal, Visa, MasterCard, Discover, or American Express[/vc_tta_section][vc_tta_section title=”Do you deliver out of New York State?” tab_id=”1709242293267-b860ae04-0d66″]Yes – we ship to 49 states around this great country. Sorry Hawaii. All meals are frozen and shipped with dry ice. All packages are shipped one or two day shipping using UPS.[/vc_tta_section][/vc_tta_accordion][/vc_section]